The support files are very important for us when trying to resolve any problems you may have. Support files include your logs files, your preferences and the last few reports you have created for each report type

Please ensure you have created a topic describing the issue at the SongKong Forums

This should include any details that you can think of such as:

Description of the problem
When did the problem start occurring
Did anything change on your computer system just before the problem began
Screenshots indicating the issue

Then enter the url of the forum topic that you created below: